1. Overview At Bader Sports, we are dedicated to delivering high-quality sports apparel and equipment. Your satisfaction is our priority. If you are not entirely satisfied with your purchase, our Refund and Returns Policy is designed to ensure a smooth process.
2. Eligibility for Returns
- Time Frame: Returns must be requested within 30 days of receiving your order.
- Condition: To be eligible for a return, items must be unused, in their original condition, and with all tags and packaging intact. Items that are worn, washed, or damaged cannot be returned.
- You need to send photos of the defects before Return/Replacement.
3. How to Initiate a Return
- Request a Return: Contact our customer service team at (info@badersports.com) within 30 days of receipt. Provide your order number and reason for return.
- Return Authorization: We will issue a Return Authorization Number and detailed instructions for returning your item.
- Prepare Your Return: Securely package the item in its original packaging with all tags attached. Clearly write the Return Authorization Number on the outside of the package.
- Products sold in SALE & DISCOUNT are Non-Refundable unless the product has a defect.
- Shipping: Send the package to the address provided in the return instructions. The customer is responsible for return shipping costs unless the return is due to an error on our part or a defective item.
4. Refund Process
- Inspection: Upon receipt of your return, the item will be inspected to ensure it meets our return criteria.
- Processing Time: Refunds will be processed within 7-10 business days of receipt. You will receive a confirmation email once your refund has been issued.
- Refund Method: Refunds will be credited to the original payment method. Please note that shipping fees are non-refundable.
5. Exchanges We do not offer direct exchanges. If you need a different size or item, please return the original product for a refund and place a new order for the desired item.
6. Defective or Incorrect Items If you receive a defective or incorrect item, please contact us immediately at [Customer Service Email/Phone Number]. We will arrange for a return and offer a replacement or a full refund at no extra cost.
7. Final Sale Items Items marked as “Final Sale” are not eligible for return or refund.
8. Contact Us For any questions or concerns regarding our Refund and Returns Policy, please reach out to our customer service team at [info@badersports.com].
Thank you for choosing Bader Sports. We value your business and are committed to ensuring your satisfaction.